With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. format my deck for RMA, have many emulators, non steam games, etc. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Go down and select System. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. I know burn in takes extreme scenarios. how long have you waited to get your RMA? I. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. 24/03 -> 8AM I sent the Steam Deck through DHL. Photo by Sean Hollister / The Verge. This is the number of hours on full-fat gaming. Apr 22, 2002. This was already concerning as I did not want my new one repaired, rather it should be a new one. All rights reserved. We apologize for the inconvenience. So if you sell your deck for $800 after paying $700 for it you're automatically. 1 week turnaround time to repair fan in Steam Deck - pretty quick. In some regions, you will also need to attach other documentation. New unit was like 2 days faster. Literally nothing happens when using them. how long have you waited to get your RMA? I. - Set the TDP in the Steam menu to 12 instead of the. People kill people in this world, sell children, your not fucked up for fibbing a bit on how exactly your device broke to stay within warranty. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. Took about 2 weeks after I sent back my deck to get a new one. Steam initiated an RMA. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. The entire process, from filing a support ticket, to sending your Deck, to getting. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. ago. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. The console is at 50-55C, so nowhere near throttling. Steam Deck Steam Gaming. 1. • 5 mo. Valve's support page recommends holding the. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. And just like its. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. That doesn't seem like good design considering the screen is oled. 07. Now they request very personal information like full phone number and address. great. The console is at 50-55C, so nowhere near throttling. my advice for anyone reading this. ago. Just to add, just buy steam deck locally i think yung game one at game extreme may 1 month replacement warranty. It should arrive sometimes this week. They refuse to send me a replacement until their “investigation” is complete. I had a minor problem with haptics on my steam deck. my Steam Deck stopped charging after connecting it to an USB Hub. [deleted]Folgen eines Widerrufs. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. And now that I've sent it out, they told me it would take 3-5 days to process. my Steam Deck stopped charging after connecting it to an USB Hub. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. I can still repro the issue : (. #2. Yes, my timeline: RMA sent to FedEx 3/8. Unit arrived at warehouse (Netherlands) on April 4th. Honestly though, yes it’s valve, decent warranty and returns policy. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. My steam deck had a left stick issue. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. Posted: Jun 24, 2023. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. But overall the variance is very minimal. Steam initiated an RMA. RMA time . RMA turnaround time also seems to be atrociously bad. • 7 mo. The replacement module from ifixit comes with the new sticks already on it. Steam initiated an RMA. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. Let battery drain below 40%. Valve was really quick and after 3h I had my DHL shipping label for return. Got it back and it also has a stuck pixel. Still no word on when they will ship a replacement. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. But if you open up the Deck and the switches work when you press them. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". darth miike Apr 30, 2022 @ 12:22pm. ago. All trademarks are property of their respective owners in the US and other countries. ) remove or loosen all screw holding the motherboard to the chassis. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. setibeings • 10 mo. Removing the battery cable when accessible. Valve already has my address, so there is no business for a support. Its companion button, on the bottom right, works normally no matter what. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Receiving Your Steam Deck. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. 1TB NVMe SSD. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Member. There was also zero communication from Steam about this. RMA & United Radio, Inc. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. Fingers crossed. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. I still have no update and waiting for a new unit to be shipped to me. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. 5m cable. Reply Dapper-Giraffe6444 •. * Now here is where we are going to deviate a bit from the steam support advice. Apr 8 (AM): Steam Deck Posted. Include the following items inside the box: RMA instruction sheet, bar code up. Tech Support. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). Let battery drain below 40%. Reply. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Unit arrived at warehouse (Netherlands) on April 4th. So I notified Steam, who quickly sent me an RMA. Then yes you RMA. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. Uh oh lmao. Tomorrow: expected delivery. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. They responded within hours when I started the ticket. I still have no update and waiting for a new unit to be shipped to me. Navigate to the Power menu. 25 pm. It didn’t actually get picked up. My experience with RMA was good too (damage wasn't my fault) . blackbalt89 • 1 yr. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. Considering an RMA. Go down and select Devices. We are unable to modify the RMA at this time as it has already been processed. Re image, shipment mode, editing power options in Desktop. FedEx delivered my unit to RMA warehouse 3/14. This is Lightspeed :-) #18. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. Steam initiated an RMA. Hold down the Volume+ button and press the power button. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. Aspiring_Gh0st. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. delivery. 30: New steam deck is sent to me (too bad they use GLS again). Amarand Agasi Nov 27, 2022 @ 1:21pm. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. put it into battery storage mode, then wake with charger like then it arrived. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. AutoModerator • Additional comment actions. This was the answer: Thanks for providing the requested information. breakfreepics • 10 mo. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. All rights reserved. Thanks all. ago. Select your issue to review troubleshooting information and contact Steam Support if necessary. HourGlassGalaxy • 8 mo. how long have you waited to get your RMA? I. We are unable to modify the RMA at this time as it has already been processed. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). So I had to contact Steam and set up an RMA. 1280 x 800 HDR OLED display. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Steam Support will provide you with instructions. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. how long have you waited to get your RMA? I. 188 comments. Select Yes to confirm. #2. So. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Yes, a technician can tell that's what happened. I hope Valve gives you a real answer. These orders will start shipping on December 17th. ) Open the Steam Deck rear casing. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. They opted to repair the last time. 5/23 - FedEx delivered the RMA to Valve. • 2 yr. sawsac 64GB • 1 yr. It will take 2 weeks to RMA. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. my Steam Deck stopped charging after connecting it to an USB Hub. I got my steamdeck on April 21 from eBay. Steam Deck > General Discussions > Topic Details. Ball park, what can i be looking at before it gets sent back? Locked post. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. They sent me an rma shipping print on the 28th of november. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. how long have you waited to get your RMA? I. 0 timeout. You also need to reset the OS. Steam Deck OLED announced (Better battery life, 7. sachitgul • 8 mo. I still have no update and waiting for a new unit to be shipped to me. Steam Deck > General Discussions > Topic Details. Lastly. Wi-Fi 6E. Unit arrived at warehouse (Netherlands) on April 4th. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. YMMV : r/SteamDeck. Messages. Disabled by default. Unit arrived at warehouse (Netherlands) on April 4th. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. even though ur deck is 99%, its not 100%. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still happening. Wilqu. FedEx delivered my unit to RMA warehouse 3/14. Related. (You can leave the one holding the heat sink on in place!) 3. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. New Steam Deck arrived that Saturday 1/7. We apologize for the inconvenience. Press Steam button. - Contact Steam Support on May 16th. You're without your Steam Deck until the replacement/repaired unit arrives. I had to foot the shipping costs back to the US and use a freight forwarder to get. It arrived under 2 weeks later. Make sure your Steam Deck is off and plug it in using the charger. It’s sending it back and waiting for them to “check” it that takes the longest. My Deck came with a thin crack in the base of the left joystick. subscribers . 5. Today I finally received my replacement Deck. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. So basically I will have 3 choices:. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. Rumble motors are in controllers like Xbox or playstation. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. sure if you rebuy, you go back to the end and wait another year. The console is at 50-55C, so nowhere near throttling. Mine booted up instantly, no issues. iFixIt can get me parts overnight, and the repairs are less than an hour. Move over to right side and select line that says Steam Deck. bring that box to ups and they wlll create the shipping label and place it on the box. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. • 2 yr. Premium anti-glare etched glass. 5/23 - FedEx delivered the RMA to Valve. You may have to briefly plug the charger in to get it to. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Select your issue to review troubleshooting information and contact Steam Support if necessary. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Unit arrived at warehouse (Netherlands) on April 4th. You should see the Steam Deck power off, and the power LED will blink three times to. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. It reached the return center on August 5th and support said it had finished processing on August 9th. my Replacement Deck has arrived. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. 99 ($5. Charger, deck, case, microfiber, etc. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Expect that the return will be confirmed next week. 5 weeks start to finish. 05. ago. my Steam Deck stopped charging after connecting it to an USB Hub. No company ever asked me to provide full contact details to initiate an RMA process before. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. Tomorrow: expected delivery. " "We're happy to announce that Steam Decks will start shipping in Japan, South. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. If you RMA, your next Deck will have nearly identical IPS. Donations are appreciated, but not necessary:paypal. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Choose Battery storage mode, and confirm. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). how long have you waited to get your RMA? I. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. My Steam Deck is in RMA hell. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Steam initiated an RMA. bring that box to ups and they wlll create the shipping label and place it on the box. Yeah that seems to be the general time frame I'm seeing online which sucks. - RMA process gets started on May 17th. I have no idea what valve are doing with it at the moment unfortunately. Two hours later I got my response and was given a shipping label. Navigate to the Power Menu. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. Only hard rebooting the deck or using the steam button to close the game would stop the issue. 7. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Plugged it in, turned it on, tested all buttons and touch screen through the settings. maybe my fifth Deck will be the one. how long have you waited to get your RMA? I. Applied updates and all that jazz. Buy a scalped steam deck on ebay, then rma it. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Backstory: I love my deck. how long have you waited to get your RMA? I am based in Germany. I still have no update and waiting for a new unit to be shipped to me. ago. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. . RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Steam Deck works great for few months but it starts having similar issues again. - Get an email saying Steam Deck's ready to ship on June 1st. 04. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. Record the tracking number from the shipping label and keep it in a safe place. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. Mar 31, 2020 149. I left a couple notes inside asking for it back rather than a substitution. They just need to transfer the warranty to you if they registered it. Steam Deck makes this high-pitched noise on any fan speed lev. Help is also available if you can't log in, need to reset your. Not a major issue but one that annoyed because of the price spent on the deck. Update 11/28 - Here’s the response from Valve… unbelievable. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. my new friend May 13, 2022 @ 10:06am. Time before freeze is totally random, running from a few minutes to a few hours. 1280 x 800 HDR OLED display. Also, I bought this Deck (256GB) second-hand. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. TR4N5C3ND3NT • 23 hr. Yesterday I came home and found the steam deck laying on. Every time you take apart that silver sticker, it gets worse. 00/Count)For Reference, here are the details on the "repair". Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. No luck. How to check fan mfr without opening Steam Deck. Theoretically, no you can't RMA a device that you destroyed with water. Requested an RMA Thursday 19th, received RMA email Friday 20th. 52 minutes ago #8,057 Zulith said: Figures. I've sent back my steam deck due to stick drift issues after only 2 weeks. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. The rma process is unlikely to solve that particular issue for you. 0. I've got my money back (good) but it still seems. 5 - Holy Grail of an Update for Emulation. Unit arrived at warehouse (Netherlands) on April 4th.